Privacy Policy

1. Who We Are

Evergreen Group (“we”, “us”, or “our”) is the data controller responsible for your personal information. We provide energy efficiency upgrades and related services to residential and commercial properties across the UK.

Contact: info@evergreengroup.uk

2. What Data We Collect

When you submit an enquiry through our website, we collect:

• Full name
• Phone number
• Email address
• Property address or postcode
• Property type (residential, commercial, HMO, or landlord portfolio)
• Energy efficiency measures you are interested in
• Number of properties (if applicable)
• Any additional information you choose to provide

We also collect standard technical data automatically (IP address, browser type, pages visited) through analytics tools to improve our website.

3. How We Use Your Data

We use your personal data to:

• Respond to your enquiry and assess your eligibility for energy efficiency schemes
• Contact you by phone or email to discuss funding options and installation
• Arrange property surveys and installations where you have consented
• Comply with our legal obligations

Legal basis: Processing is based on your consent (Article 6(1)(a) UK GDPR), given when you submit the enquiry form and tick the consent checkbox.

4. Third-Party Processors

We use the following third-party services to operate our website and process your data:

• Web3Forms processes your form submission and delivers it to us securely. Their privacy policy is available at web3forms.com.
• Tidio provides our live chat widget. If you interact with the chat, Tidio may collect your name and messages. See tidio.com/privacy-policy.
• Vercel Analytics collects anonymous website analytics (page views, device type). No personally identifiable information is collected.
• Ideal4Financeis our finance partner. Clicking “Open Calculator” takes you to Ideal4Finance's website, which operates under their own privacy policy. We do not receive or process any data you enter on their site.

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Enquiry data is typically retained for up to 2 years unless you request earlier deletion.

6. Your Rights

Under UK GDPR, you have the right to:

• Access: request a copy of the personal data we hold about you
• Rectification: ask us to correct inaccurate data
• Erasure: request deletion of your data
• Restriction: ask us to limit how we process your data
• Portability: receive your data in a structured, machine readable format
• Withdraw consent: at any time, without affecting the lawfulness of processing before withdrawal

To exercise any of these rights, email us at info@evergreengroup.uk. We will respond within 30 days.

7. Complaints

If you believe we have not handled your data correctly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

8. Changes to This Policy

We may update this policy from time to time. The date at the top of this page shows when it was last revised. Continued use of our website after changes constitutes acceptance of the updated policy.